Customer-centric Roofing Process: Notes for Homeowners
A Well-structured and Organized Process
When it comes to roofing projects, the key to success lies in a well-structured and organized process. We take pride in ensuring that every roofing project is executed seamlessly, from the initial assessment to the final customer satisfaction.
"Customer Satisfaction is at the heart of our business processes and we strive to provide the best experience for every customer."
CJ McConaghy
Co-founder and Co-owner, Three Tree Roofing
In this blog post, we will walk you through our roofing process, highlighting the steps we take to guarantee a top-notch roofing experience. So, let's dive in and explore how we turn your roofing needs into reality.
1
Project Evaluation & Assignment
At the heart of our roofing process is a meticulous project evaluation. Our experienced team carefully reviews all project details and assigns it to a crew based on their expertise and suitability for the job. This initial step sets the tone for a successful roofing project by ensuring that the right people are on the job.
2
Open Communication
Communication is key, and we understand the importance of keeping our customers in the loop. After project assignment, we reach out to our customers to inform them of their project's timeline and address any questions or concerns they may have. We take note of their feedback and requirements, ensuring that their expectations are met throughout the project.
Edwin and his crew who removed and replaced the roof was amazing. Very hard working crew and attention to detail shows in the work. They cleaned up everyday before leaving and took extra time to pick up the nails before blowing everything off.
I prefer doing business with a small local companies such as Three Tree Roofing.They were great from the first meeting with Danny (sales) to the last day when we did the walk-through. Noe and his crew worked extremely hard between rainy days. Neil, the owner, was always available to address my questions and concerns.The process took longer than expected, but I really like the final results. Roof looks great.It’s great to have peace of mind with the warranty of 25 years of workmanship and 50 years manufacturer warranty on Certainteed presidential shingles. You cannot go wrong with a local family owned business. They take pride in their work.
All communication I had with Three Tree Roofing was prompt, clear and courteous. The crew that worked on our roof were hard-working, friendly, and respectful. They showed up on-time and worked hard all day. They seemed to enjoy working with one another, and always had a smile and a wave for me. They were careful about staging their materials in a way that did not harm my garden plants and left the yard clean when they were done. I won't be getting another roof, so I can't say I would be happy to use them again for that job, but if I ever need other work done, I'll contact them in a minute, and I would recommend them to anyone looking for a good, reliable roofing company.
I am very happy with the new metal roof Three Tree roofing installed on my home. Over the years, I've had many companies come provide bids to replace my roof but I felt like my interaction with Three Tree Roofing was just a bit different than the others. That, in combination with what I felt was a very reasonably priced estimate led me to choose them to replace my roof. My interactions with everyone from their company felt top notch (Danny - Sales, Matt - Project Manager, and Godo and his installation team). I would have no hesitation recommending Three Tree Roofing to my family or friends.
We love our new roof and gutters! After getting 4 estimates, we are happy we chose Three Tree Roofing. The roof with almost invisible ridge vents and the matching gutters look great - so much better than a friend’s tried and true old-style new roof! It was an excellent process from start to finish.Sonia was professional and provided a thorough estimate. She was the only estimator of 4 who checked our attic and found that we needed to replace some plywood and add eave vents. She wrote the estimate from her mobile office van outside my house. Rather than waiting a few days, she brought it to me right away, personally going through it together while showing me the system and products they use. I had confidence in the accuracy because of her thorough inspection and measurements. Their products and systems are inovative, higher quality, much longer lasting with longer warranty than what the other companies offered – not the tried and true old ways. I was fascinated that they cut a small strip in the plywood and put a venting product all across the ridge. But check that out for yourself, as I do not guarantee my technical accuracy. 😉Victor led the 4-man crew to complete the tear-off and new roof in 3 days. They were polite and respectful, with no loud music, yelling, or swearing (unlike a friend’s recent roofing crew). They kept my yard clean every day, hand stacked and carried the old shingles to the dumpster, carefully looked for any fallen waste, blew and disposed of all the debris. They even saw the need, offered, and put a roof on my small uncovered patio.Our new gutters with guards were replaced a few days later. Patrick gently helped me to see that black gutters would look much better with my black roof and black fascia boards than the white I initially chose, and they were absolutely right! I’m so pleased with the finished look! The crew came up with creative and effective solutions for my quirky old house. They explained the process as I watched them make the gutters on-site. They returned the next day to swap out black for the temporary white downspouts.Three Tree Roofing was not the cheapest of my 4 estimates, but we were not looking for cheap. Their professionalism, accuracy, timely communication, quality of products, and excellent workmanship exceeded our expectations. Also, while the roof was in progress, I learned a former colleague is closely related to the co-owner! I love having a personal connection as it gives me even more confidence in my choice.I confidently recommend Three Tree Roofing.
3
Crew Briefing
Our highly skilled roofing crews are the backbone of our operation. Before they begin work, we provide them with comprehensive briefings. These briefings include project location, materials required, scope of work, and any specific customer requests. By keeping our crews well-informed, we ensure they are fully prepared to deliver exceptional results.
Three Three Roofing Expert Roofers
We take pride in our roofing crews' exceptional skills and organizational prowess.
Our roofing crews are:
Full-time employees with benefits
Manufacturer certified
Specialized to specific types of roofing
Live locally and are part of the Seattle / Puget Sound community
Our customers can rest assured that they are in capable hands. We rely on our team's expertise to convey the message that customer satisfaction is our top priority.
4
Ongoing Customer Engagement
We maintain a continuous line of communication with homeowners during the roofing project. Our team regularly updates customers on the project's progress, addressing any concerns and seeking feedback. Our goal is to bridge the gap between the crew and the customer, creating a transparent and satisfying roofing experience.
5
Team Alignment
To ensure a seamless process, we maintain clear communication channels with our roofing crews. We make sure everyone is on the same page, and we pay close attention to customer feedback and requests. By aligning our team's efforts, we guarantee that we meet the customer's needs effectively.
Three Tree Roofing Website Resources
Below are links to other sections of the Three Tree Roofing website that have information about our work, services and business philiosphies and processes.
Our roofing process is built on a foundation of meticulous planning, open communication, and a commitment to customer satisfaction. From the initial project evaluation to the final touches, we strive to deliver roofing solutions that exceed expectations. If you have any questions about residential or commercial roofing, feel free to give us a call at 206-312-7663. We are here to ensure your roofing project is a success, every step of the way.
Expert roofer and the co-owner and co-founder of Three Tree Roofing. McConaghy started as a roof installer in 2008. He's earned many roofer certifications, including Master Shingle Applicator, member of the CertainTeed Advisory Council and more. McConaghy co-founded Three Tree Roofing in 2017, and has grown the company to over 90 employees, all of which are full-time, certified workers with benefits.
Three Tree is the #1 Roofer in Washington (Ranked by CertainTeed out of all 4963 Washington roofers. We specialize in Residential and Commercial roof replacements in Seattle and the Puget Sound.
